Shipping & Returns
Thank you for shopping at Onboard! This Shipping & Returns policy outlines important information regarding the shipping of products to you and the process for returns and exchanges. Please read this policy carefully before making a purchase.
Shipping:
1. Order Processing:
We strive to process and ship orders as quickly as possible. Orders are typically processed within two business days from the date of purchase. Please note that processing times may be longer during peak seasons or promotional periods.
2. Shipping Methods:
We offer various shipping methods to ensure timely delivery of your order. The available shipping options will be displayed during the checkout process, and you can choose the one that best suits your needs. Please note that shipping costs may vary based on the selected method and destination.
3. Shipping Destinations:
We currently ship to addresses within Lebanon. If your location is not included in the available destinations during checkout, please contact our customer support team for further assistance.
4. Shipping Confirmation and Tracking:
Once your order is shipped, you will receive a shipping confirmation email, the tracking information will be directly with the company shipping.
5. Customs and Duties:
Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Any additional charges incurred for customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information before placing an international order.
Returns & Exchanges:
1. Eligibility:
We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may request a return or exchange within 2 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
2. Return Process:
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details and reason for the return/exchange. Our team will provide you with further instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Refunds:
Upon receiving and inspecting the returned item, we will process the refund or exchange as applicable. Refunds will be issued in the original form of payment, and the amount refunded will exclude any shipping charges. Please allow 7 business days for the refund to be reflected in your account.
4. Non-Returnable Items:
Certain items are not eligible for return or exchange, including but not limited to personalized or customized products. We will clearly indicate any non-returnable items on the product page.
5. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
If you have any further questions or need assistance with shipping, returns, or exchanges, please contact our customer support team at [email protected]
Last Updated: 7/6/2023